E-commerce Email & Chat Support
Budget: ₹12,500 – ₹37,500 INR
I run an e-commerce store and now need a dependable partner who can step in and handle both email and live-chat conversations with our customers. Your day-to-day work will centre on three things: answering general product or order questions, processing new orders or changes accurately in our system, and resolving returns or refund requests in line with our policies.
A clear, courteous tone is essential because we work hard to keep our brand voice warm and helpful. You should already feel comfortable juggling multiple chats at once and drafting concise, well-structured email replies. Experience with any mainstream help-desk platform (e.g., Zendesk, Gorgias, Freshdesk) is a plus, but if you have used other ticketing tools effectively just let me know.
I’ll provide step-by-step SOPs, access to the order management portal, and escalation contacts. What I need back from you is consistent coverage during the agreed shift, quick first-response times, and clean, complete case notes after every interaction so the history is always clear.
If you have a track record in e-commerce support and you’re ready to deliver a smooth customer experience across both channels, I’d love to see how you can help.
A clear, courteous tone is essential because we work hard to keep our brand voice warm and helpful. You should already feel comfortable juggling multiple chats at once and drafting concise, well-structured email replies. Experience with any mainstream help-desk platform (e.g., Zendesk, Gorgias, Freshdesk) is a plus, but if you have used other ticketing tools effectively just let me know.
I’ll provide step-by-step SOPs, access to the order management portal, and escalation contacts. What I need back from you is consistent coverage during the agreed shift, quick first-response times, and clean, complete case notes after every interaction so the history is always clear.
If you have a track record in e-commerce support and you’re ready to deliver a smooth customer experience across both channels, I’d love to see how you can help.