E-commerce Call Center Operators Needed

We are looking for two professional call center operators to handle inbound and outbound calls for our e-commerce business. The operators will manage customer queries, provide assistance, and follow up on abandoned carts.

The ideal candidates will have excellent English communication skills, experience with CRM systems, and the ability to follow scripts and repetitive workflows. This is a full-time role requiring 40 hours per week per operator with working hours from 10 AM to 6 PM EST. Training and call scripts will be provided.

Bullet Points:
Handle ~50 inbound calls/day.
Conduct ~30 outbound follow-up calls/day for abandoned carts.
Ensure excellent customer service and satisfaction.
Work hours: 10 AM to 6 PM EST, Monday–Friday (40 hours/week).
Proficient in English (written and verbal).
Familiarity with CRM tools (e.g., Zendesk, HubSpot, or similar).
Ability to follow scripts and handle repetitive tasks.
Willingness to learn and adapt to provided training and work instructions.
Experience in customer service or call center roles is a plus.