WhatsApp Product Chat Support

I’m looking for a reliable assistant to take over my daily WhatsApp customer chats so every product question gets a fast, clear answer.

Here’s what I need you to handle:
• Respond to incoming WhatsApp messages during agreed-upon hours, focusing on answering product questions accurately and politely.
• Use the product information sheets and FAQs I’ll provide to keep replies consistent.
• Escalate complex inquiries or complaints to me when they fall outside the product scope.
• Log common questions and feedback so we can update our catalog and scripts.
• Send a brief end-of-day summary (number of chats handled, unresolved issues, customer insights).

You should be comfortable with conversational Indonesian, maintain a friendly tone, and type quickly on WhatsApp Web or the mobile app. Experience as a marketplace or customer-service admin is a plus, but strong communication skills and reliability matter most.

If you’re ready to keep my customers informed and happy, let’s discuss your availability and start date.