WhatsApp & Instagram Client Support Assistant
Budget: $15 – $25 USD
I’m looking for someone who can jump straight into our WhatsApp and Instagram inboxes, handle every client enquiry in real time, and keep the conversation warm, helpful and on-brand. Both channels matter to us equally, so you’ll be moving back and forth all day, replying with a professional yet friendly tone that leaves people feeling heard and looked after.
Beyond the chat windows, I’ll lean on you for light admin: confirming appointments, dropping details into our shared calendar, and keeping a neat record of who needs a follow-up. Think of it as end-to-end customer-communication management rather than heavy data entry.
You’ll be a good fit if you:
• Thrive on rapid message turnaround without sacrificing courtesy
• Can mirror a brand voice that is professional but never stiff
• Are comfortable toggling between WhatsApp Web, Instagram DM, and a simple scheduling tool
Deliverables I’ll measure each week:
1. Average response time under 10 minutes during agreed hours
2. Inbox cleared to “no pending replies” by close of shift
3. Calendar and follow-up sheet fully updated
If that style of client care and tidy organisation sounds like your thing, let’s talk details and get you onboarded.
Beyond the chat windows, I’ll lean on you for light admin: confirming appointments, dropping details into our shared calendar, and keeping a neat record of who needs a follow-up. Think of it as end-to-end customer-communication management rather than heavy data entry.
You’ll be a good fit if you:
• Thrive on rapid message turnaround without sacrificing courtesy
• Can mirror a brand voice that is professional but never stiff
• Are comfortable toggling between WhatsApp Web, Instagram DM, and a simple scheduling tool
Deliverables I’ll measure each week:
1. Average response time under 10 minutes during agreed hours
2. Inbox cleared to “no pending replies” by close of shift
3. Calendar and follow-up sheet fully updated
If that style of client care and tidy organisation sounds like your thing, let’s talk details and get you onboarded.