WhatsApp Customer Support Responder
Budget: $250 – $750 USD
I need you to take over the incoming WhatsApp messages for my small business and turn every chat into a reassuring, professional experience for our customers. The focus is simple: help people quickly, keep the conversation friendly, and follow the few core talking points I will share with you in a short guideline document. Outside of those points, feel free to use your own judgment and tone—just be empathetic, clear, and solution-oriented.
We already route all chats through WhatsApp Web, so you will log in with the dedicated account I provide. During your shift, new messages must be acknowledged within minutes, typical questions resolved on the spot, and anything complex escalated to me once you have collected the key details.
Deliverables
• Real-time replies on WhatsApp during agreed hours
• A brief daily summary of notable issues, questions, and any follow-up needed
• Prompt escalation when a request falls outside the guideline or authority
If you write fluent Indonesian, enjoy helping people, and have stable internet plus a quiet workspace, you will fit right in. Let me know when you can start, and we will schedule a quick call to walk through the guideline and access setup.
We already route all chats through WhatsApp Web, so you will log in with the dedicated account I provide. During your shift, new messages must be acknowledged within minutes, typical questions resolved on the spot, and anything complex escalated to me once you have collected the key details.
Deliverables
• Real-time replies on WhatsApp during agreed hours
• A brief daily summary of notable issues, questions, and any follow-up needed
• Prompt escalation when a request falls outside the guideline or authority
If you write fluent Indonesian, enjoy helping people, and have stable internet plus a quiet workspace, you will fit right in. Let me know when you can start, and we will schedule a quick call to walk through the guideline and access setup.