WhatsApp Customer Support Chat Administrator -- 2
Budget: $15 – $25 USD
I’m looking for a warm-hearted, quick-thinking person who can take over our customer support channel on WhatsApp. Your daily focus will be answering incoming messages, clarifying product features, and making sure every question is handled promptly and politely.
The typical chat flow is straightforward: customers reach out to learn more about what each feature does, and they expect clear, accurate answers without long wait times. You’ll be free to use your own tone as long as it stays friendly, respectful, and consistent with our brand voice.
Key things I value
• Speed and accuracy in your replies
• Clear Indonesian language with correct spelling and no slang unless the customer uses it first
• A genuine willingness to help, not just copy-paste responses
What you’ll deliver
• Real-time responses during the agreed hours
• A brief end-of-day log summarising recurring questions, any unresolved issues, and suggested improvements for our FAQ
If you’re naturally responsive, enjoy chatting with people, and can keep details straight even when the inbox is busy, let’s talk.
The typical chat flow is straightforward: customers reach out to learn more about what each feature does, and they expect clear, accurate answers without long wait times. You’ll be free to use your own tone as long as it stays friendly, respectful, and consistent with our brand voice.
Key things I value
• Speed and accuracy in your replies
• Clear Indonesian language with correct spelling and no slang unless the customer uses it first
• A genuine willingness to help, not just copy-paste responses
What you’ll deliver
• Real-time responses during the agreed hours
• A brief end-of-day log summarising recurring questions, any unresolved issues, and suggested improvements for our FAQ
If you’re naturally responsive, enjoy chatting with people, and can keep details straight even when the inbox is busy, let’s talk.