WhatsApp Customer Support Chat -- 2
Budget: $250 – $750 USD
I need dependable help replying to incoming WhatsApp messages that come in through our business account. The task is purely customer-service focused: greeting visitors, answering simple questions, confirming order status, and escalating anything outside the usual FAQs to me.
You’ll be chatting in Bahasa Indonesia, so natural, friendly wording is essential. Fast response times during the agreed hours are more important than high-level technical knowledge; what matters is that customers feel heard and supported.
To make sure we stay consistent, I’ll supply a brief script, the common questions with suggested answers, and guidance on when to pass a conversation back to me. Once you’re comfortable with the flow, I’m happy to give you more autonomy.
Deliverables
• Real-time replies for customer-service inquiries on WhatsApp during the scheduled window
• A quick daily recap summarising any escalated issues or feedback worth noting
If you’ve handled WhatsApp support before, let me know. Otherwise, show me you can write concise, polite Indonesian messages and keep a cool head when multiple chats arrive at once. I’m ready to start as soon as we agree on hours and handoff.
You’ll be chatting in Bahasa Indonesia, so natural, friendly wording is essential. Fast response times during the agreed hours are more important than high-level technical knowledge; what matters is that customers feel heard and supported.
To make sure we stay consistent, I’ll supply a brief script, the common questions with suggested answers, and guidance on when to pass a conversation back to me. Once you’re comfortable with the flow, I’m happy to give you more autonomy.
Deliverables
• Real-time replies for customer-service inquiries on WhatsApp during the scheduled window
• A quick daily recap summarising any escalated issues or feedback worth noting
If you’ve handled WhatsApp support before, let me know. Otherwise, show me you can write concise, polite Indonesian messages and keep a cool head when multiple chats arrive at once. I’m ready to start as soon as we agree on hours and handoff.