WhatsApp Customer Support Agent
Budget: $30 – $250 USD
I run an online store that relies heavily on WhatsApp to answer questions about our products and services. Each day dozens of messages come in and I can no longer keep up with them while handling the rest of the business, so I need a reliable person who can step in and respond as the first line of support.
You will log in to our dedicated WhatsApp Business account, greet customers promptly, and resolve the most common questions—sizes, colors, stock availability, shipping options, payment instructions, and similar product-related inquiries—using the reply templates and knowledge base I provide. When an issue falls outside the FAQ, you’ll flag or forward it to me according to the simple escalation rules we’ll review together.
Because this is a customer-facing role, fast and friendly messaging is essential. Clear, correct Indonesian is a must; basic English is a plus for the occasional overseas buyer. I measure success by two things: average response time under three minutes during your shift and customer satisfaction (which I track through short follow-up polls). A quick daily summary of unresolved chats and any unusual questions will round off the shift.
If you already have experience handling WhatsApp Business or similar live-chat tools and can start right away, let’s talk—I’ll share the templates, walkthrough videos, and access credentials so you can be up and running within a day.
You will log in to our dedicated WhatsApp Business account, greet customers promptly, and resolve the most common questions—sizes, colors, stock availability, shipping options, payment instructions, and similar product-related inquiries—using the reply templates and knowledge base I provide. When an issue falls outside the FAQ, you’ll flag or forward it to me according to the simple escalation rules we’ll review together.
Because this is a customer-facing role, fast and friendly messaging is essential. Clear, correct Indonesian is a must; basic English is a plus for the occasional overseas buyer. I measure success by two things: average response time under three minutes during your shift and customer satisfaction (which I track through short follow-up polls). A quick daily summary of unresolved chats and any unusual questions will round off the shift.
If you already have experience handling WhatsApp Business or similar live-chat tools and can start right away, let’s talk—I’ll share the templates, walkthrough videos, and access credentials so you can be up and running within a day.