WhatsApp Customer Service Support -- 2

I need a patient, detail-oriented customer service professional to take over our daily WhatsApp inbox. My customers are owners of small businesses, so clarity and a friendly tone matter just as much as speed. You’ll greet each sender politely, identify their needs quickly, and guide them to a solution—or escalate the issue when necessary. Complaints do come in from time to time, and I expect them to be handled just as warmly and thoroughly as simple enquiries.

What success looks like:
• All WhatsApp messages answered within 15 minutes during our operating hours
• Each conversation closed with the customer confirming their issue is solved or in progress
• A concise log of every chat kept in Google Sheets for easy tracking and follow-up

If you have stable connectivity, can commit to consistent daily coverage, and genuinely enjoy helping people, let’s talk.