WhatsApp Customer Chat Support Needed
Budget: $15 – $25 USD
My online shop’s sales depend on fast, friendly WhatsApp replies, and I’m ready to hand that inbox to someone who truly enjoys live-chat work. Your main focus will be responding to every incoming message—product questions, order updates, follow-ups—without keeping customers waiting.
We run the account through WhatsApp Business paired with a simple web-based dashboard, so please be comfortable using any chat-management tool or CRM; if you’ve handled features like quick-replies, labels, or broadcast lists, you’ll feel right at home. Speed, clarity, and a warm tone are more important than perfect English grammar, but you must be able to read and write Indonesian fluently.
Typical shift volume is 30–70 chats per day. I’d like updates at the end of each shift that note unresolved issues, common questions, and anything that needs my attention. While WhatsApp is our core channel, the role may occasionally tap into email or Instagram DM, so flexibility is appreciated.
Deliverables
• Real-time responses during agreed hours
• End-of-shift recap (simple Google Sheet)
• Suggestions to improve canned replies or FAQ when you spot patterns
If chatting with customers is your comfort zone and you’re already familiar with WhatsApp Business features, let’s talk.
We run the account through WhatsApp Business paired with a simple web-based dashboard, so please be comfortable using any chat-management tool or CRM; if you’ve handled features like quick-replies, labels, or broadcast lists, you’ll feel right at home. Speed, clarity, and a warm tone are more important than perfect English grammar, but you must be able to read and write Indonesian fluently.
Typical shift volume is 30–70 chats per day. I’d like updates at the end of each shift that note unresolved issues, common questions, and anything that needs my attention. While WhatsApp is our core channel, the role may occasionally tap into email or Instagram DM, so flexibility is appreciated.
Deliverables
• Real-time responses during agreed hours
• End-of-shift recap (simple Google Sheet)
• Suggestions to improve canned replies or FAQ when you spot patterns
If chatting with customers is your comfort zone and you’re already familiar with WhatsApp Business features, let’s talk.
Related categories:
Data Entry
Customer Support
CRM
Customer Service
Email Handling
Social Media Management
Google Sheets