WhatsApp Chat Support Specialists

I’m launching a dedicated WhatsApp channel and need an experienced chat-support professional (or small team) to become the real-time voice of my brand. Your main focus will be answering customer questions, sharing order updates, and flagging anything that needs escalation so every conversation feels personal, prompt, and helpful.

Here’s what I have in mind:
• Set up or connect to my existing WhatsApp Business account.
• Draft concise, tone-appropriate quick replies and escalation scripts.
• Handle live customer chats during agreed-upon hours, with clear coverage for peak periods.
• Track basic metrics—first-response time, resolved chats, and any recurring issues—and send a brief weekly summary so I can keep improving the service.

Fluent written English is a must; the ability to switch to Spanish or French is a welcome bonus. If you already use tools like WhatsApp Business API, Zendesk, Freshchat, or similar CRMs, let me know, as I’d like seamless integration with my current order-management system.

Acceptance criteria:
• Average first-response time does not exceed 2 minutes during coverage hours.
• At least 90 % of chats resolved without escalation.
• Weekly report delivered every Monday.

Please share a short note on your relevant experience and the tools you prefer, and include an estimated number of chats you can comfortably handle per hour. Looking forward to working together to give my customers the instant help they expect.