WhatsApp Booking Confirmation Assistant
Budget: $2 – $8 USD
I run a service-based business that takes most of its reservations through WhatsApp. I need an organised person who can step in and keep our chat queue clear by promptly confirming each booking or appointment request that comes in.
Here’s how the workflow goes. A customer messages to ask for an available slot or to finalise a time we already proposed. You’ll check our shared Google Calendar to see availability, reply using the short template I provide, record the confirmed details in the same calendar, and tag the chat so I know it’s done. All replies must stay friendly, concise, and on-brand; speed and accuracy are more important than writing long paragraphs.
To make sure we stay aligned, I’ll share:
• A response template for each of the typical situations (new request, reschedule, cancellation).
• A simple checklist of the data you must log for every confirmed slot (name, date, time, service type).
Acceptance criteria:
• Every incoming WhatsApp message is answered within 10 minutes during the agreed shift.
• Calendar entries are 100 % accurate and include all required fields.
• Chat tags are applied consistently so I can filter by status at a glance.
If you already handle customer chats—or you’re eager to learn quickly and can type Indonesian fluently—this will be a straightforward task. I’m planning for regular daily shifts, so reliability is key. Let me know your typical response speed and any experience you have with WhatsApp Business or similar tools, and we can get started right away.
Here’s how the workflow goes. A customer messages to ask for an available slot or to finalise a time we already proposed. You’ll check our shared Google Calendar to see availability, reply using the short template I provide, record the confirmed details in the same calendar, and tag the chat so I know it’s done. All replies must stay friendly, concise, and on-brand; speed and accuracy are more important than writing long paragraphs.
To make sure we stay aligned, I’ll share:
• A response template for each of the typical situations (new request, reschedule, cancellation).
• A simple checklist of the data you must log for every confirmed slot (name, date, time, service type).
Acceptance criteria:
• Every incoming WhatsApp message is answered within 10 minutes during the agreed shift.
• Calendar entries are 100 % accurate and include all required fields.
• Chat tags are applied consistently so I can filter by status at a glance.
If you already handle customer chats—or you’re eager to learn quickly and can type Indonesian fluently—this will be a straightforward task. I’m planning for regular daily shifts, so reliability is key. Let me know your typical response speed and any experience you have with WhatsApp Business or similar tools, and we can get started right away.