WeeklyWork

We are looking for a Customer Service Specialist to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $37000 - $50000 per year.

Responsibilities:


Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
Greet and service clients in a professional and friendly manner while developing positive client relationships.
Onboard new client accounts, which includes the collection of required documentation and client information
Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients' needs.
Requirement


Prior customer service/sales experience required.
Self-motivated, always curious, and consistently eager to learn.
Excellent written and verbal communication skills.
Proven problem-solving skills.
Can take ownership of challenging scenarios and bring them to resolution.
Have a clear, professional, and informative communication style.
Bachelor's or Associate degree preferred.