Wedding Media Lead Manager

I need someone who treats every Instagram DM like a bride waiting at the altar—answered fast, logged perfectly, and followed up until the booking fee clears. Timely responses are absolutely non-negotiable for us, because that first five-minute window often decides whether a couple signs or scrolls.

Day to day you will:
• Jump into our Instagram inbox, reply in a warm, persuasive voice, and move the conversation toward a call or instant booking.
• Enter every single inquiry into both Google Sheets and our lightweight CRM so no lead ever slips through the cracks.
• Keep a friendly drip of follow-ups going for prospects who say “maybe,” nudging them with new galleries, package options, or gentle reminders.
• Speak comfortably with Indian and US clients by DM and email, sending proposal links, package decks, and basic FAQs.
• Ping our editors, shooters, or album designers whenever a client asks for an update so you can circle back with accurate information.
• Proactively reach out to resorts, wedding planners, and other partner businesses to open fresh lead channels when the inbox is quiet.

Acceptance criteria for your first month:
• 100 % of new DMs logged in both tracking tools within one hour of receipt.
• Average reply time under 15 minutes during agreed-upon working hours.
• Weekly lead sheet and CRM data match within a 2 % variance.
• Minimum five warm follow-ups sent to older leads each day.

If you already close sales in the creative or wedding space, that’s a plus, but an organized, consistent rhythm and clear English are what will win this role. Let me know your approach, typical response schedule, and one example of a deal you helped convert online.