Website Live Chat Support
Budget: $8 – $15 USD
I need a reliable virtual assistant to handle live chat customer service directly on my website. Your core responsibility will be to greet visitors, answer product and order-related questions, troubleshoot basic issues, and seamlessly escalate anything complex to me.
Key points
• Live chat only—no email, phone, or social media channels.
• Maintain a friendly, professional tone while following the knowledge base and FAQs I’ll provide.
• Respond within 1 minute during assigned hours (we’ll agree on the schedule together).
• Summarize each interaction and log it in the CRM so I can track recurring questions.
Fluent written English, solid typing speed, and previous chat support experience are essential. If you’re organized, proactive, and ready to start quickly, let’s discuss next steps.
Key points
• Live chat only—no email, phone, or social media channels.
• Maintain a friendly, professional tone while following the knowledge base and FAQs I’ll provide.
• Respond within 1 minute during assigned hours (we’ll agree on the schedule together).
• Summarize each interaction and log it in the CRM so I can track recurring questions.
Fluent written English, solid typing speed, and previous chat support experience are essential. If you’re organized, proactive, and ready to start quickly, let’s discuss next steps.
Related categories:
Data Entry
Customer Support
Virtual Assistant
CRM
Article Writing
Content Writing
Customer Service
Typing