Website Live Chat Support
Budget: €30 – €250 EUR
I manage a site that receives a steady flow of visitors who usually have quick, pre-purchase questions. The task is to keep the website’s live-chat widget open during agreed shifts, greet every user instantly, and resolve their queries in a clear, friendly tone.
Deliverables each shift
• Real-time responses to all incoming chats (written only, no phone or social media).
• Escalation notes for any technical or order-related issues that fall outside the FAQ.
• End-of-day export of chat logs plus a brief summary of recurring questions.
Success is measured by response speed, accuracy, and a personable writing style. Onboarding materials, product sheets, and an internal knowledge base will be provided before the first session.
Deliverables each shift
• Real-time responses to all incoming chats (written only, no phone or social media).
• Escalation notes for any technical or order-related issues that fall outside the FAQ.
• End-of-day export of chat logs plus a brief summary of recurring questions.
Success is measured by response speed, accuracy, and a personable writing style. Onboarding materials, product sheets, and an internal knowledge base will be provided before the first session.
Related categories:
PHP
JavaScript
Website Design
Customer Support
HTML
Customer Service
Customer Experience
Chatbot