Website & App Chat Executive

I’m looking for a customer-service-minded chat specialist to handle live conversations that come in through both our website widget and our mobile apps. Your single focus is to resolve customer queries on the spot—keeping response times low, answers accurate, and every interaction in our warm, helpful brand tone.

You’ll log in to our existing chat dashboard (we currently use Zendesk Chat, though familiarity with Intercom or Freshchat is perfectly transferable) and stay on top of all incoming messages, whether they involve product questions, order status checks, or general account guidance. Anything highly technical can be flagged for our internal team; otherwise you’ll own the resolution end-to-end.

Deliverables I’ll measure you on:
• Real-time coverage during the agreed shifts with an average first-response time under two minutes
• Clear, concise resolutions or properly escalated tickets for edge-case issues
• A brief daily summary highlighting common questions or emerging concerns so we can fine-tune FAQs and workflows

If you enjoy speaking with customers, can multitask across browser and mobile chat panels, and take pride in spotless spelling and grammar, let’s get started.