Web App Support Agents
Budget: $3,000 – $5,000 USD
I’m expanding the customer-facing team for our suite of web-based applications and need several agents who can jump straight into frontline support. Your day will revolve around our help-desk and live chat widgets—answering user queries, calming the occasional frustrated customer, and guiding account holders through subscriptions, log-ins, and feature walkthroughs.
The role is strictly customer service (no technical troubleshooting beyond basic “reset cache” style tips, and no sales pitching). I’ll provide a detailed knowledge base, access to our ticketing platform (Zendesk), and direct Slack channels to the product team for escalations. What I’m counting on you for is a quick, friendly typing style, clear English, and the discipline to keep every conversation documented.
Core expectations
• Maintain first-response time under one hour during your shift
• Resolve or properly escalate at least 80 % of tickets you touch
• Keep CSAT at 95 % or higher through concise, empathetic communication
Shifts span Monday–Sunday, so let me know your preferred hours and time zone. If you have previous SaaS, e-commerce, or fintech support experience, please highlight it along with any CRM or help-desk tools you’ve mastered. I’ll onboard successful applicants with sample tickets; once you handle those smoothly, we’re ready to go live and start counting happy users.
The role is strictly customer service (no technical troubleshooting beyond basic “reset cache” style tips, and no sales pitching). I’ll provide a detailed knowledge base, access to our ticketing platform (Zendesk), and direct Slack channels to the product team for escalations. What I’m counting on you for is a quick, friendly typing style, clear English, and the discipline to keep every conversation documented.
Core expectations
• Maintain first-response time under one hour during your shift
• Resolve or properly escalate at least 80 % of tickets you touch
• Keep CSAT at 95 % or higher through concise, empathetic communication
Shifts span Monday–Sunday, so let me know your preferred hours and time zone. If you have previous SaaS, e-commerce, or fintech support experience, please highlight it along with any CRM or help-desk tools you’ve mastered. I’ll onboard successful applicants with sample tickets; once you handle those smoothly, we’re ready to go live and start counting happy users.