Virtual Tenancy Manager Required

We are a UK-based property business managing a growing portfolio of high-quality HMO (House in Multiple Occupation) properties. Our focus is on providing a responsive, professional service to tenants while maintaining strong operational control across the portfolio.

We are looking for a reliable, detail-oriented Virtual Tenancy Manager based in Egypt to join us full-time (40 hours per week) on a long-term basis.

You will work closely with the business owners and play a key role in managing lettings, tenant communication, and day-to-day operations.

THE ROLE

1. Lettings & Enquiries

Respond promptly to enquiries (email, property portals, WhatsApp)

Qualify applicants and filter unsuitable leads

Arrange and confirm viewings, send reminders, and follow up

2. Tenant Onboarding

Guide applicants through the application process

Collect required documents (ID, income proof, references)

Prepare tenancy agreements and move-in packs using templates

3. HMO Portfolio Management

Monitor room availability and keep listings up to date

Track move-ins, move-outs, renewals, and notice periods

Log maintenance issues and coordinate with contractors

Keep tenants informed on progress

4. Rent Tracking & Arrears

Monitor rent payments

Identify late payments and follow structured arrears process

Communicate clearly and professionally with tenants

5. Admin, Reporting & Communication

Maintain organised records (Google Drive / CRM)

Provide weekly reports (enquiries, viewings, occupancy, arrears)

Communicate clearly with business owners

Suggest process improvements over time

REQUIREMENTS

Must-Haves

Excellent spoken and written English (neutral/clear accent preferred)

Confident handling calls and voice notes with UK tenants

Strong organisation and attention to detail

Reliable high-speed internet and quiet workspace

Ability to work UK business hours (approx. 10am–6pm Egypt time, depending on DST)

Comfortable using tools like Google Workspace, WhatsApp, calendars

Nice-to-Haves

Experience in property management, real estate, or lettings admin

Experience in customer service, call centres, or hospitality

Familiarity with HMO / co-living or UK rental processes

Experience with CRM systems, Asana, or similar tools

Experience handling maintenance coordination or rent collection

WHAT WE OFFER

Full-time, long-term position (40 hours/week)

Stable monthly salary (paid on time, based on experience)

Performance-based bonuses (linked to occupancy, arrears, response times)

Training on UK HMO processes and systems

Clear processes and supportive management team

Opportunity to grow with the business long term

HOW TO APPLY

Please submit:

Your CV

A short message explaining your relevant experience

Answers to:

Your experience with property or customer service

How you would handle a tenant 7 days late on rent

Your internet speed and work setup

(Optional but preferred):
A short 2–3 minute audio or video introduction

Start your application with:
“Virtual HMO Tenancy Manager – [Your Name]”

We look forward to hearing from you, Jonathan & Stuart