Virtual Assistant for Shopify Customer Support
Budget: $30 – $250 USD
Shopify Customer Email Support (Part-time/Full-time Virtual Assistant)
Project Details
$30.00 – 250.00 USD
Job Description:
We are looking for a reliable and detail-oriented customer support assistant to handle Shopify store customer emails. The role involves responding to inquiries in a professional and timely manner, resolving order-related issues, and maintaining excellent customer satisfaction.
Responsibilities:
Manage and reply to customer emails daily (order status, returns, shipping updates, product questions).
Provide friendly and professional communication while following brand guidelines.
Investigate and resolve common issues (e.g., wrong tracking numbers, late shipments, refunds).
Escalate complex cases to management when necessary.
Keep records of customer interactions for follow-up.
Requirements:
Previous experience with Shopify or other e-commerce platforms.
Strong written English skills with professional tone.
Ability to work independently and meet response deadlines.
Familiarity with Gmail, Helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) is a plus.
Stable internet connection and reliable working environment.
Compensation:
Hourly rate or fixed monthly salary (depending on experience).
Long-term opportunity for the right candidate.
How to Apply:
Please include:
A short introduction about your customer service experience.
Any experience with Shopify or e-commerce.
Your availability (hours per week). or mail amount processed per day.
Your expected rate.
Project Details
$30.00 – 250.00 USD
Job Description:
We are looking for a reliable and detail-oriented customer support assistant to handle Shopify store customer emails. The role involves responding to inquiries in a professional and timely manner, resolving order-related issues, and maintaining excellent customer satisfaction.
Responsibilities:
Manage and reply to customer emails daily (order status, returns, shipping updates, product questions).
Provide friendly and professional communication while following brand guidelines.
Investigate and resolve common issues (e.g., wrong tracking numbers, late shipments, refunds).
Escalate complex cases to management when necessary.
Keep records of customer interactions for follow-up.
Requirements:
Previous experience with Shopify or other e-commerce platforms.
Strong written English skills with professional tone.
Ability to work independently and meet response deadlines.
Familiarity with Gmail, Helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk) is a plus.
Stable internet connection and reliable working environment.
Compensation:
Hourly rate or fixed monthly salary (depending on experience).
Long-term opportunity for the right candidate.
How to Apply:
Please include:
A short introduction about your customer service experience.
Any experience with Shopify or e-commerce.
Your availability (hours per week). or mail amount processed per day.
Your expected rate.