Virtual Assistant for Property Calls

I need dependable phone coverage for my property management line. During business hours you will pick up incoming calls, triage maintenance issues, and either dispatch the right vendor or create a clearly written ticket in our CRM so I can track progress at a glance.

Beyond the calls, you will also:
• Monitor and tidy the shared inbox, flagging anything urgent and archiving what’s been handled
• Book, reschedule, or cancel appointments directly on our Google-based calendar and confirm the details with tenants or vendors
• Keep every interaction logged inside the CRM so the record is always up to date

Tools you must already be comfortable with include a mainstream CRM (we use Appfolio to or similar experience transfers well), calendar software such as Google or Outlook, and an automated response system for quick, template-driven follow-ups. A basic understanding of AI is enough—I have simple automations in place and will show you how to trigger them; you just need to recognise when they can speed things up.

Clear English, a friendly phone manner, and reliable internet are essential. If you’re organised, responsive, and ready to start this week, I’d love to hear how you can keep my day running smoothly.