Virtual Assistant for Phone Calls
Budget: $2 – $8 USD
Incoming customer calls need prompt, friendly handling in Spanish. The role centers on answering the phone, resolving basic questions, documenting each interaction, and scheduling any follow-ups we agree on. Phone support is the main channel, so a clear voice, good listening skills, and reliable connectivity are non-negotiable.
We’ll share a simple call log in Google Sheets where you’ll note caller name, number, issue summary, and next action before the end of each shift. A soft-phone or smartphone app of your choice works as long as audio is clear.
Right now the focus is exclusively on manejo de llamadas telefónicas; as we build trust, additional virtual-assistant duties may be added, but only if you’re comfortable. Friendly tone, basic computer literacy, and punctuality matter more to me than a long CV.
We’ll share a simple call log in Google Sheets where you’ll note caller name, number, issue summary, and next action before the end of each shift. A soft-phone or smartphone app of your choice works as long as audio is clear.
Right now the focus is exclusively on manejo de llamadas telefónicas; as we build trust, additional virtual-assistant duties may be added, but only if you’re comfortable. Friendly tone, basic computer literacy, and punctuality matter more to me than a long CV.