Virtual Assistant for Chat Support
Budget: $15 – $25 USD
I need a reliable, detail-oriented virtual assistant who can take ownership of our Zendesk live-chat queue while also helping me keep day-to-day admin tasks running smoothly. Your primary focus will be real-time customer support: greeting visitors, resolving questions, escalating complex issues, and leaving every chat feeling personal and professional.
Beyond chat, I’ll lean on you for a blend of back-office and light marketing work: drafting short sales messages, scheduling social posts, updating Google Sheets trackers, and building the occasional email send in Salesforce Marketing Cloud. If something breaks on the back end or a process needs tightening, you’ll flag it and, when possible, fix it yourself.
Deliverables & expectations
• Zendesk live-chat coverage during agreed hours, with clear, high-quality transcripts saved.
• Daily customer-issue log maintained in Google Sheets.
• Weekly social queue updated and approved copy ready to publish.
• Salesforce Marketing Cloud lists cleaned and campaigns scheduled as requested.
• Ad-hoc admin tasks completed accurately and on deadline.
You should be comfortable juggling several tabs at once, communicating in fluent written English, and working independently without reminders. If you’ve previously handled customer conversations, written persuasive copy, or kept CRM data spotless, mention it in your bid along with relevant metrics or examples.
This is a long-term, ongoing role for the right fit, so show me how your experience lines up with the mix of customer care, admin precision, and marketing support outlined above.
Beyond chat, I’ll lean on you for a blend of back-office and light marketing work: drafting short sales messages, scheduling social posts, updating Google Sheets trackers, and building the occasional email send in Salesforce Marketing Cloud. If something breaks on the back end or a process needs tightening, you’ll flag it and, when possible, fix it yourself.
Deliverables & expectations
• Zendesk live-chat coverage during agreed hours, with clear, high-quality transcripts saved.
• Daily customer-issue log maintained in Google Sheets.
• Weekly social queue updated and approved copy ready to publish.
• Salesforce Marketing Cloud lists cleaned and campaigns scheduled as requested.
• Ad-hoc admin tasks completed accurately and on deadline.
You should be comfortable juggling several tabs at once, communicating in fluent written English, and working independently without reminders. If you’ve previously handled customer conversations, written persuasive copy, or kept CRM data spotless, mention it in your bid along with relevant metrics or examples.
This is a long-term, ongoing role for the right fit, so show me how your experience lines up with the mix of customer care, admin precision, and marketing support outlined above.