Virtual Assistant Phone Supporti9999
Budget: $250 – $750 USD
I need a highly organised virtual assistant who can take full ownership of customer service, specifically by handling all incoming and outbound phone calls. This role is about freeing up my time, keeping response times tight, and making every caller feel heard and helped.
Here’s how we’ll work together
• You’ll answer and place calls during my business hours, follow the call script or knowledge base I provide, and record concise notes in our shared Google Workspace files.
• After each call you’ll update the Trello board so I can see status at a glance and jump in only when escalation is needed.
• At the end of every day you’ll send a short recap of issues resolved, open items, and any trends you notice that could improve our processes.
Tools you’ll use
Google Workspace for email, Drive, and Sheets; Trello for ticket tracking; and our VOIP system (I’ll provide credentials—nothing to install on your end).
What success looks like
• Callers reach a live, friendly voice within three rings.
• Action items from calls are logged immediately and never lost.
• By the end of the first month I’m spending at least ten fewer hours per week on the phone without any drop in customer satisfaction.
If you’re ready to run point on the phones and keep our customers happy, let’s talk.
Here’s how we’ll work together
• You’ll answer and place calls during my business hours, follow the call script or knowledge base I provide, and record concise notes in our shared Google Workspace files.
• After each call you’ll update the Trello board so I can see status at a glance and jump in only when escalation is needed.
• At the end of every day you’ll send a short recap of issues resolved, open items, and any trends you notice that could improve our processes.
Tools you’ll use
Google Workspace for email, Drive, and Sheets; Trello for ticket tracking; and our VOIP system (I’ll provide credentials—nothing to install on your end).
What success looks like
• Callers reach a live, friendly voice within three rings.
• Action items from calls are logged immediately and never lost.
• By the end of the first month I’m spending at least ten fewer hours per week on the phone without any drop in customer satisfaction.
If you’re ready to run point on the phones and keep our customers happy, let’s talk.