Virtual Assistant Custom Service Support for Gaming Repairs

We’re hiring a Virtual Assistant to support our UK-based gaming repair and custom controller business.

This role is support-focused, flexible, and not call-heavy. Most of the work involves replying to tickets, live chat, emails, and helping with internal admin — often using AI tools to rewrite or improve responses.

If you’re organised, patient, fluent in English, and comfortable working with gamers, this is a great long-term role.

What You’ll Do

Respond to support tickets, live chat, and emails

Provide clear updates and answers to customers

Support internal tasks and coordination

Communicate with the team via Discord

Use AI tools to help rewrite or polish replies

Redirect queries to the correct internal process

Working Hours

5 hours per day, Monday–Friday

UK business hours: 8:30am – 7:00pm

Actual workload is usually 4–5 focused hours

Flexibility and availability matter more than constant chat activity

Requirements

Fluent English (British-friendly tone preferred)

Virtual Assistant or customer support experience

Comfortable with written communication

Calm, patient, and organised

Willing to work with gamers and tech products

Comfortable using AI tools for written replies

Discord availability for internal communication

Gaming interest is a bonus.

Budget

$250–$290 USD per month

Long-term opportunity

How to Apply

Please read the full role breakdown carefully.

To confirm you’ve read and understood everything, your proposal must include the phrase:

“I’m an OG”

Applications without this phrase will not be reviewed.