Virtual Assistance/Customer Service Specialist

The Customer Success Specialist will actively engage with a team of customer service representatives to implement, manage and improve upon processes. This is a remote position and has the potential to covert to a full-time opportunity. Our company has been growing steadily over the last 4 years and we are always looking to recruit great people to join our team.

Responsibilities:

- Manage and update process timelines
- Ensure customers are receiving benefits communicated
- Ensure retention objectives are being met

Qualifications:

- Experience in business to business customer service
- Highly organized, proactive and responsive
- High attention to detail
- College degree prefered