Versatile Customer Support & VA Needed

My day-to-day workload has grown to the point where I need an extra pair of reliable hands to keep our customer interactions running smoothly. You will step in as the first point of contact for incoming enquiries, taking care of:

• Responding to emails through Gmail (or a comparable inbox tool) in a timely, friendly tone
• Scheduling appointments via Calendly or Google Calendar and confirming them with clients
• Handling inbound and follow-up customer service calls through our VoIP system and logging each conversation in the CRM

Because my business model relies on outstanding customer experiences, I’m measuring success by three things: issues resolved quickly, detailed and accurate assistance, and a steady rise in overall satisfaction scores. If you can juggle all three without dropping the ball, we’ll be a great fit.

The role is fully remote, requires fluent written and spoken English, and hinges on consistent availability during U.S. business hours. Experience with basic office software, cloud-based phone systems, and a ticketing or CRM platform will help you hit the ground running.

When you reply, tell me your typical email response time, the calendar and phone tools you prefer, and a brief example of a tricky customer issue you resolved from start to finish. I look forward to collaborating with someone who takes pride in making customers feel heard and valued.