Vacation short-term Rental Operations Support
Budget: $15 – $25 USD
I manage a busy portfolio of short-term rentals and need a reliable hand to keep our day-to-day operations flowing smoothly. Almost all guest and team conversations happen inside our messaging apps (primarily Slack and WhatsApp), so you’ll live there—answering guest questions, relaying updates to cleaners and vendors, and keeping notes tidy for the rest of the team.
To stay on top of the moving pieces, you will actively track:
• Maintenance requests (log new issues, follow progress, confirm completion)
• Social media touch-points tied to guest stays or promotions
You will also coordinate across these operational areas:
• Guest services
• Property management
• Vendor relations
Clear, time-stamped updates are essential, and I rely on you to flag anything that might disrupt a guest’s experience before it becomes a problem. If a process can be refined, I’m open to your suggestions—efficiency is the goal.
Deliverables are simple: prompt, well-documented messages in our shared channels, accurate status tracking, and seamless hand-offs so each guest journey feels effortless from inquiry to check-out.
To stay on top of the moving pieces, you will actively track:
• Maintenance requests (log new issues, follow progress, confirm completion)
• Social media touch-points tied to guest stays or promotions
You will also coordinate across these operational areas:
• Guest services
• Property management
• Vendor relations
Clear, time-stamped updates are essential, and I rely on you to flag anything that might disrupt a guest’s experience before it becomes a problem. If a process can be refined, I’m open to your suggestions—efficiency is the goal.
Deliverables are simple: prompt, well-documented messages in our shared channels, accurate status tracking, and seamless hand-offs so each guest journey feels effortless from inquiry to check-out.