Vacation Rentals Support Specialist
Budget: £10 – £15 GBP
I manage a fast-growing portfolio of holiday homes and need an experienced support professional to keep guest communications smooth and efficient. You’ll be the first point of contact on both Email and Live Chat, answering pre-stay questions, guiding guests through the reservation process, and updating bookings when plans change.
On a day-to-day basis, you will:
• Respond promptly to new inquiries, turning interest into confirmed reservations.
• Modify or cancel bookings in line with our policies and property availability.
• Keep detailed notes on each interaction so the rest of the team always has context.
Success here hinges on excellent communication—clear written English, a friendly tone, and the confidence to handle several chats or emails at once without losing accuracy. If you’ve supported vacation rentals before and are comfortable with typical booking platforms, even better, but a quick learner with genuine hospitality spirit will also fit right in.
I’ll provide all property info, templated replies, and system logins. In return, I expect consistent coverage during agreed hours, same-day response times, and concise handover summaries at the end of each shift.
If that sounds like a great match, let me know about your relevant experience and typical availability so we can get started.
On a day-to-day basis, you will:
• Respond promptly to new inquiries, turning interest into confirmed reservations.
• Modify or cancel bookings in line with our policies and property availability.
• Keep detailed notes on each interaction so the rest of the team always has context.
Success here hinges on excellent communication—clear written English, a friendly tone, and the confidence to handle several chats or emails at once without losing accuracy. If you’ve supported vacation rentals before and are comfortable with typical booking platforms, even better, but a quick learner with genuine hospitality spirit will also fit right in.
I’ll provide all property info, templated replies, and system logins. In return, I expect consistent coverage during agreed hours, same-day response times, and concise handover summaries at the end of each shift.
If that sounds like a great match, let me know about your relevant experience and typical availability so we can get started.