Urgent: Customer Support Rep for Flower E-Commerce
Budget: $2 – $8 USD
We are urgently looking for a Customer Support Representative to join our flower e-commerce business. The ideal candidate will be responsible for handling both inbound and outbound customer calls, assisting customers with product inquiries, managing order claims, and ensuring excellent customer experiences.
Responsibilities:
1. Handle inbound and outbound customer calls in a professional manner
2. Provide product information and assist customers in understanding our offerings
3. Manage product substitution requests when items are unavailable
4. Process and resolve order claims effectively
5. Support customers with any additional inquiries or concerns
6. Collaborate with the team to improve service quality and customer satisfaction
Requirements:
1. Proven experience in customer service, preferably in flower e-commerce or related industries (added advantage)
2. Strong communication skills (both verbal and written)
3. Ability to multitask and handle calls efficiently
4. Problem-solving mindset and customer-first attitude
5. Reliable, punctual, and available during required work hours
Work Hours:
10:30 AM – 4:30 PM EST (6 hours daily)
Added Advantage:
Previous experience in flower e-commerce or flower industry
How to Apply:
Please submit your application with:
1. A short cover letter describing your experience in customer support
2. Any experience you have in the flower or e-commerce industry
3. Your availability and expected hourly rate
Responsibilities:
1. Handle inbound and outbound customer calls in a professional manner
2. Provide product information and assist customers in understanding our offerings
3. Manage product substitution requests when items are unavailable
4. Process and resolve order claims effectively
5. Support customers with any additional inquiries or concerns
6. Collaborate with the team to improve service quality and customer satisfaction
Requirements:
1. Proven experience in customer service, preferably in flower e-commerce or related industries (added advantage)
2. Strong communication skills (both verbal and written)
3. Ability to multitask and handle calls efficiently
4. Problem-solving mindset and customer-first attitude
5. Reliable, punctual, and available during required work hours
Work Hours:
10:30 AM – 4:30 PM EST (6 hours daily)
Added Advantage:
Previous experience in flower e-commerce or flower industry
How to Apply:
Please submit your application with:
1. A short cover letter describing your experience in customer support
2. Any experience you have in the flower or e-commerce industry
3. Your availability and expected hourly rate