TikTok-Shopify Support Manager
Budget: $2 – $8 USD
My TikTok Shop and Shopify storefront generate a steady stream of questions each day—mainly order-status updates and refund or exchange requests. I need a proactive partner who can step in and handle the full customer-support cycle on both platforms.
You’ll work directly inside Shopify Admin, the TikTok Shop Seller Center, email and live-chat dashboards to:
• Answer every inquiry or complaint within 24 hours, keeping our friendly brand voice intact
• Process returns, refunds and exchanges end-to-end, including issuing labels and updating order records
• Flag unusual issues or charge-backs to me promptly and keep clear internal notes so nothing slips through the cracks
Fluency in English, proven experience with Shopify workflows and a solid grasp of TikTok Shop policies are key. If you can keep response times tight, maintain spotless order histories and turn frustrated shoppers into repeat customers, you’re exactly who I need.
You’ll work directly inside Shopify Admin, the TikTok Shop Seller Center, email and live-chat dashboards to:
• Answer every inquiry or complaint within 24 hours, keeping our friendly brand voice intact
• Process returns, refunds and exchanges end-to-end, including issuing labels and updating order records
• Flag unusual issues or charge-backs to me promptly and keep clear internal notes so nothing slips through the cracks
Fluency in English, proven experience with Shopify workflows and a solid grasp of TikTok Shop policies are key. If you can keep response times tight, maintain spotless order histories and turn frustrated shoppers into repeat customers, you’re exactly who I need.