TikTok Customer Message Response -- 2

I need an extra pair of hands to keep up with the steady stream of customer inquiries coming into my TikTok inbox. Your sole focus will be replying to those messages in Bahasa Indonesia, mirroring the friendly yet professional tone I already use with buyers. I’ll supply reply templates, a full product catalogue, and clear escalation guidelines—so you always know what to say and when to pass tougher questions back to me.

Deliverables
• Prompt, accurate replies to every TikTok direct message during the agreed shift
• End-of-day summary noting conversations handled and any issues flagged for my review

Acceptance criteria
• Average in-shift response time below five minutes
• Replies align with provided templates and stay error-free
• No customer message left unanswered by shift’s end