Telemedicine Customer Service Role (Remote)

Project Title: Customer Service Representative (Remote) – Telemedicine (Phone + Email Support)

Project Description:
We are hiring a remote Customer Service Representative for a fast-growing telemedicine company. We need a candidate who is a confident, clear English speaker with minimal accent and has proven customer service experience handling both phone calls and emails. This role is essential to ensuring patients/customers receive timely, empathetic, and accurate support.

Key Responsibilities:

Respond to customer inquiries via email promptly and professionally.
Handle inbound and outbound calls, resolving issues related to orders, account management, and general questions.
Communicate fluently in English with a clear and empathetic tone (Spanish is a plus).
Escalate complex cases to the appropriate team members while keeping the customer informed.
Maintain strong knowledge of the company’s products, services, and policies.
Document and track customer interactions/issues accurately (CRM/ticketing).
Support additional tasks as needed and adapt as the company grows.

Required Qualifications:
Fluent English (written and spoken) with clear communication and minimal accent.
Prior customer service experience via phone and email (remote experience preferred).
Comfortable using email, customer support software/CRM, and phone/VoIP systems.
Strong problem-solving skills and customer-first mindset.
Excellent time management and ability to handle multiple inquiries efficiently.
Must be available to work nights and weekends.

Preferred (Nice to Have):
Experience in healthcare/telemedicine.
Familiarity with HIPAA and patient confidentiality practices.
Spanish (conversational or fluent).
Flexibility to support different time zones.

Screening / Application Requirements (Applicants must include):

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Tools used (CRM/ticketing/VoIP)
English level + Spanish level (if applicable)
Confirmation of availability for nights/weekends
Expected monthly salary (USD)