Telegram & Email Support Agent
Budget: $15 – $25 USD
I need a reliable customer-service partner who can keep my users happy by answering questions quickly and clearly. Comfort and clarity of communication matter more to me than scripted replies, so you should feel at ease chatting on Telegram and writing friendly, well-structured emails.
The workload is typical front-line support: acknowledge each incoming message fast, solve what you can, escalate what you can’t, and keep a simple log so we can track recurring issues. When you need clarification you’ll find me online and responsive; I expect the same speed and transparency from you.
Please tell me:
• the average response time you can commit to
• any help-desk or CRM tools you already use (if none, that’s fine—Google Sheets is our fallback)
• your experience handling Indonesian and/or English-speaking customers
Deliverables will be a daily summary of tickets handled plus any flagged follow-ups. If that sounds like the kind of proactive support work you enjoy, let’s start chatting—on Telegram, of course.
The workload is typical front-line support: acknowledge each incoming message fast, solve what you can, escalate what you can’t, and keep a simple log so we can track recurring issues. When you need clarification you’ll find me online and responsive; I expect the same speed and transparency from you.
Please tell me:
• the average response time you can commit to
• any help-desk or CRM tools you already use (if none, that’s fine—Google Sheets is our fallback)
• your experience handling Indonesian and/or English-speaking customers
Deliverables will be a daily summary of tickets handled plus any flagged follow-ups. If that sounds like the kind of proactive support work you enjoy, let’s start chatting—on Telegram, of course.
Related categories:
Data Entry
Customer Support
CRM
Customer Service
Helpdesk
Email Handling
Documentation
Google Sheets