Telecaller for Customer Assistance
Budget: ₹12,500 – ₹37,500 INR
I need a friendly, fluent telecaller who can take and make calls focused entirely on customer support. The conversations are all “general assistance” in nature—no technical troubleshooting or billing disputes—so your main task is to listen, clarify the customer’s need, walk them through the right next step, and leave them feeling heard and satisfied.
You’ll have full access to our product / service manuals, so answers are always at your fingertips. I’ll also supply a call-handling guide with the preferred greeting, empathy cues, and closing script to keep the experience consistent across the team.
Key expectations
• Handle each inquiry promptly, using the manuals to give accurate information.
• Capture short notes after every call (name, concern, resolution, follow-up action).
• Flag any recurring questions or pain points so we can improve the manuals.
Daily call logs and a brief end-of-day summary will be the primary deliverables. If you have prior customer-centric telecalling experience, especially with CRM tools, mention it; it will shorten the onboarding time considerably.
You’ll have full access to our product / service manuals, so answers are always at your fingertips. I’ll also supply a call-handling guide with the preferred greeting, empathy cues, and closing script to keep the experience consistent across the team.
Key expectations
• Handle each inquiry promptly, using the manuals to give accurate information.
• Capture short notes after every call (name, concern, resolution, follow-up action).
• Flag any recurring questions or pain points so we can improve the manuals.
Daily call logs and a brief end-of-day summary will be the primary deliverables. If you have prior customer-centric telecalling experience, especially with CRM tools, mention it; it will shorten the onboarding time considerably.
Related categories:
Telemarketing
Sales
Customer Support
CRM
Customer Service
Call Center
Customer Experience
Conflict Resolution