Technical Call & Interview Assistant

Inbound and outbound technical-support calls need to be answered under my name, logged in Freshdesk (or a similar CRM), and followed up until each ticket is closed or escalated. While the phone is quiet, the calendar still moves: I’ll pass you candidate résumés so you can block interview slots in Google Calendar, confirm with every participant, and then host the video or phone interview yourself, using my evaluation template to capture notes.

Because the workload can rise and fall, there’s no fixed deadline—just the expectation that calls are picked up live during agreed hours and that interviews stay on schedule. A brief daily summary covering call dispositions, next actions, and interview outcomes will serve as our acceptance report.

Reliable internet, a clear headset, and comfort speaking with engineers who occasionally toss around jargon are essential. If you already know VoIP soft-phones and basic ticketing tools you’ll feel right at home; otherwise, quick learners are welcome.