Tech Support Call Assistant

I am looking for a reliable virtual assistant who can confidently handle our inbound and outbound technical support calls. Clear, neutral U.S. English is essential because you will be the first voice our customers hear when they need help with software-related issues.

The work is straightforward yet critical: listen carefully, walk each caller through basic software troubleshooting steps, log the conversation in our support portal, and escalate anything you cannot resolve. You will have access to our knowledge base, a VoIP line, and a ticketing system to keep everything organized. After each call, a concise summary email needs to be sent to the customer so they have a written record of the solution or the next steps.

Deliverables:
• Handle every assigned support call within the agreed shift window
• Provide clear, step-by-step guidance for software problems and document the outcome in the ticketing system
• Send a follow-up email summarizing actions taken or pending items

A friendly tone, patience, and the ability to break down technical concepts into plain language will set you apart. I look forward to working together to keep our customers happy and productive.