Support Agent Needed for Established PHP Digital Goods Marketplace (NullNet (Still unpublished)

I'm looking for a reliable support agent to handle customer tickets and user inquiries for NullNet, a fully-featured PHP/MySQL digital goods marketplace currently in production.

About the project:

NullNet is a complete multi-role marketplace system with:

Buyer storefront with product browsing, purchasing, and order management

Seller back-office for listing management and sales tracking

Admin control panel with user/vendor/payment oversight

Built-in support ticketing system for handling user issues

Support role responsibilities:

Respond to incoming buyer and seller support tickets via the built-in ticketing system (/support/ panel)

Answer user questions about account setup, purchases, and marketplace policies

Assist sellers with basic listing questions

Escalate technical issues or disputes to admin when appropriate

Provide friendly, professional customer service

What you'll be working with:

PHP-based ticket system (threaded replies, assignment tools)

Admin panel with ticket queue management

Clear documentation of all system features

Ideal candidate:

Fluent written English

Experience in customer support or community management

Basic understanding of digital goods marketplaces

Reliable availability (hours to be discussed)

Professional and patient communication style

To apply, please:

Share your customer support experience

Confirm your availability (hours/week and time zone)