Specialist Clinic Secretary Support
Budget: £10 – £15 GBP
I run a busy specialist clinic and am ready to hand off the front-office workload to an organised, entry-level medical secretary who can work remotely. The role centres on three daily responsibilities:
• Appointment scheduling – confirm, reschedule, and cancel bookings in our cloud calendar and push real-time updates to the physician’s smartphone.
• Patient records management – enter new patient demographics, upload referral letters, and keep progress notes tidy inside our HIPAA-compliant EMR.
• Insurance processing – verify coverage, collect pre-authorisations, and prepare claim forms so billing moves smoothly after each consult.
You will receive login credentials for our practice-management suite (CharmHealth EMR, Google Workspace, Zoom) and a short video walkthrough of our current workflow. After a 2-hour onboarding call, I expect:
• Same-day recording of any schedule changes
• All new charts created within 30 minutes of receiving paperwork
• Insurance eligibility checks completed at least 24 hours before a patient arrives
Strong written English, comfortable phone etiquette, basic Excel or Google Sheets skills, and a quiet workspace are essential. If you can commit to 3–4 hours spread across weekdays—particularly during US Eastern morning hours—you’ll fit perfectly into our rhythm.
Let me know your availability for a quick Zoom chat, and feel free to share any prior experience or certifications that show you can keep a specialist clinic running efficiently from behind the screen.
• Appointment scheduling – confirm, reschedule, and cancel bookings in our cloud calendar and push real-time updates to the physician’s smartphone.
• Patient records management – enter new patient demographics, upload referral letters, and keep progress notes tidy inside our HIPAA-compliant EMR.
• Insurance processing – verify coverage, collect pre-authorisations, and prepare claim forms so billing moves smoothly after each consult.
You will receive login credentials for our practice-management suite (CharmHealth EMR, Google Workspace, Zoom) and a short video walkthrough of our current workflow. After a 2-hour onboarding call, I expect:
• Same-day recording of any schedule changes
• All new charts created within 30 minutes of receiving paperwork
• Insurance eligibility checks completed at least 24 hours before a patient arrives
Strong written English, comfortable phone etiquette, basic Excel or Google Sheets skills, and a quiet workspace are essential. If you can commit to 3–4 hours spread across weekdays—particularly during US Eastern morning hours—you’ll fit perfectly into our rhythm.
Let me know your availability for a quick Zoom chat, and feel free to share any prior experience or certifications that show you can keep a specialist clinic running efficiently from behind the screen.