Spanish SaaS Support Representative

I run a fast-growing SaaS platform and need a fluent Spanish communicator to become the first line of contact for our users. You will sit inside Intercom all day, greeting new trialists, answering product questions by live chat or email, and logging every request so nothing slips through the cracks. If an issue turns out to be more technical, simply escalate it to our engineers and circle back once they push a fix.

Beyond the daily conversations, I also want you to spot patterns—when the same question pops up twice, turn it into a clear, well-structured FAQ article so our knowledge base keeps expanding and future customers can help themselves. Accuracy in ticket notes and a friendly, concise writing style in Spanish are essential; solid English skills are welcome but not mandatory.

Deliverables I expect:
• Prompt, courteous responses to all incoming chats and emails recorded inside Intercom
• Complete ticket histories that show follow-through to resolution or escalation
• A living FAQ/knowledge-base document updated whenever new recurring questions appear

If you have previous SaaS support experience and are comfortable owning the customer relationship from hello to resolution, I’d love to work with you.