Spanish & Portuguese Technical Support

I’m expanding our customer success team and need a bilingual specialist who can serve our Spanish- and Portuguese-speaking users with genuine empathy and technical know-how. Day-to-day you’ll be the first point of contact for any product issues that arrive via email, and you’ll also pick up both inbound and outbound calls when an issue is easier to solve by voice.

The focus is strictly on technical support: troubleshooting product questions, guiding customers through step-by-step fixes, escalating bugs to our dev team when needed, and then following up to make sure every ticket is fully resolved. A natural, confident phone presence is essential because some customers prefer talking through a problem rather than writing it out.

Deliverables I’ll measure against:
• Timely email responses in clear, professional Spanish and Portuguese (target first reply under one hour during shift).
• Courteous handling of inbound calls plus proactive outbound follow-ups for any open technical cases.
• Accurate, well-tagged ticket notes so the rest of the team can jump in without re-reading the full thread.

If you already work comfortably inside mainstream help-desk tools such as Zendesk or Freshdesk, you’ll be up and running fast; otherwise I can provide quick training. Reliable internet, a quiet call environment, and demonstrated fluency in both languages are non-negotiable. Let’s keep my customers delighted and informed from the very first message to the final “gracias / obrigado.”