Spanish Phone Support Needed

I’m looking for a Spanish-speaking professional who can step in as the first point of contact for my customers by phone. The core of the role is atención al cliente: answering inbound calls, resolving questions on the spot, and turning tense situations into positive experiences. Because most inquiries arrive in Spanish and can involve billing disputes or service interruptions, you’ll need to feel completely at ease handling complaints, troubleshooting, and, when required, following an established escalation path.

Day-to-day you’ll:

• Receive and return calls during agreed support hours.
• Access our CRM to log every interaction in real time.
• Work through a clear set of FAQs and escalation guidelines I will provide.
• Keep average handle time low while maintaining high-quality, empathetic service.

Key expectations for acceptance:

1. Native-level Spanish with confident, friendly phone presence.
2. Proven track record in customer service—experience with retention or sales upsell is a plus.
3. Dependable internet connection and a quiet workspace; you’ll use our VoIP softphone.
4. After each shift, submit a call summary report so I can track resolutions and any follow-up tasks.

If you’re ready to manage callers’ issues end-to-end and make every interaction count, send a brief note on your relevant experience and your typical availability. Let’s keep my customers happy together.