Spanish-English Phone Support Agent

Our Utah-based home-service company needs a warm, bilingual voice to answer all incoming calls from both English- and Spanish-speaking customers. The bulk of each conversation centers on service scheduling and bookings, so you’ll spend most of your shift walking callers through available dates, entering jobs into our cloud booking system, and confirming addresses inside our CRM. Clear, upbeat communication on the first ring is critical to maintaining our local reputation.

You’ll work remotely, logging in through our VoIP softphone; a stable internet connection and a quiet workspace are therefore must-haves. I supply call scripts, service menus, and step-by-step scheduling guides—you supply the professionalism and fluency to make every customer feel at ease.

When you apply, include brief examples of past phone-based customer service work that highlight your bilingual skills and any experience with appointment setting. I’ll review those call center snapshots first before moving to a quick Zoom interview.

Let’s give Utah homeowners an excellent first impression—every single call.