Spanish Chat Support on Messenger
Budget: $10 – $30 USD
Our online storefront receives a steady stream of Spanish-speaking visitors who send us quick questions through Facebook Messenger—mostly about product availability, shipping times, return policy, and other general concerns. I need every message answered promptly in clear, friendly Spanish that feels natural to native customers.
You will:
• Log in to our Facebook Page’s inbox during agreed-upon shifts.
• Use the existing FAQ and knowledge base to resolve all general inquiries on the spot.
• Escalate any technical or billing issues to the internal team while reassuring the customer you’re on it.
• Keep basic conversation notes so we can track recurring questions and improve the FAQ.
Fluency in Spanish is essential; perfect grammar and a warm tone matter more than being a native speaker. Familiarity with Facebook Messenger’s canned responses, tags, and customer history view will make the hand-off seamless.
Expectations for acceptance:
– Average first-response time under 2 minutes during shift
– Zero unresolved general questions at the end of each day
– Clear, concise escalation notes for non-general issues
Once onboarded you’ll receive access to the FAQ, brand voice guide, and a shared spreadsheet for tracking questions. Looking forward to having you keep our Spanish-speaking customers happy and informed.
You will:
• Log in to our Facebook Page’s inbox during agreed-upon shifts.
• Use the existing FAQ and knowledge base to resolve all general inquiries on the spot.
• Escalate any technical or billing issues to the internal team while reassuring the customer you’re on it.
• Keep basic conversation notes so we can track recurring questions and improve the FAQ.
Fluency in Spanish is essential; perfect grammar and a warm tone matter more than being a native speaker. Familiarity with Facebook Messenger’s canned responses, tags, and customer history view will make the hand-off seamless.
Expectations for acceptance:
– Average first-response time under 2 minutes during shift
– Zero unresolved general questions at the end of each day
– Clear, concise escalation notes for non-general issues
Once onboarded you’ll receive access to the FAQ, brand voice guide, and a shared spreadsheet for tracking questions. Looking forward to having you keep our Spanish-speaking customers happy and informed.