Social Media Chat Response Assistant
Budget: $250 – $750 USD
I need a reliable communicator to look after our Telegram channel and keep every incoming message answered quickly and courteously. Your entire focus will be on the chat—no scheduling posts, no analytics, just being the friendly voice of the brand in real time.
Most questions are simple (order status, product details, basic troubleshooting), so clear written English and a calm, helpful tone are essential. When an issue falls outside the standard answers, you’ll flag it for me or point the user toward the correct support form; otherwise, feel free to resolve it on the spot.
Although we sometimes run small design tasks like tweaking a logo, those are optional extras. The core deliverable is a consistently empty inbox and happy Telegram followers throughout your shift.
Most questions are simple (order status, product details, basic troubleshooting), so clear written English and a calm, helpful tone are essential. When an issue falls outside the standard answers, you’ll flag it for me or point the user toward the correct support form; otherwise, feel free to resolve it on the spot.
Although we sometimes run small design tasks like tweaking a logo, those are optional extras. The core deliverable is a consistently empty inbox and happy Telegram followers throughout your shift.