Skincare Shop Chat Support
Budget: $30 – $250 USD
I run a growing online skincare store and need a detail-oriented teammate to keep our chats flowing smoothly. WhatsApp will be your main battlefield—most buyers message us there first—though you’ll also reply on Instagram DM and inside Shopee whenever needed.
Your day (about 4–5 hours, six days a week) revolves around three things:
• Answer incoming questions fast—under five minutes is our standard. Payment confirmations are the most frequent queries, so accuracy is non-negotiable.
• Guide shoppers toward the right serum, toner, or bundle in a friendly, helpful, and slightly persuasive tone that encourages checkout completion.
• Keep our records clean. Updating orders in Google Sheets is top priority; you’ll also note payments, tag special requests, and prepare a short weekly summary so we can track response time, conversion rate, and customer-satisfaction score (we aim for 4/5 or higher).
Success in this role means organized notes, zero payment mismatches, and happy customers who feel heard and buy with confidence. Familiarity with common skincare terms, quick typing, and a willingness to learn our exact workflow will set you up to shine.
Your day (about 4–5 hours, six days a week) revolves around three things:
• Answer incoming questions fast—under five minutes is our standard. Payment confirmations are the most frequent queries, so accuracy is non-negotiable.
• Guide shoppers toward the right serum, toner, or bundle in a friendly, helpful, and slightly persuasive tone that encourages checkout completion.
• Keep our records clean. Updating orders in Google Sheets is top priority; you’ll also note payments, tag special requests, and prepare a short weekly summary so we can track response time, conversion rate, and customer-satisfaction score (we aim for 4/5 or higher).
Success in this role means organized notes, zero payment mismatches, and happy customers who feel heard and buy with confidence. Familiarity with common skincare terms, quick typing, and a willingness to learn our exact workflow will set you up to shine.