Short-Term Rental Guest Support

I’m looking for a reliable point of contact who can handle all guest communication during their stay across my Airbnb and VRBO listings. Your main responsibility will be to respond quickly through the in-platform messaging systems, covering general questions about the property—Wi-Fi details, appliance use, parking instructions, and any other clarifications that ensure a smooth visit.

Key details
• Platforms: Airbnb Inbox, VRBO messaging center
• Hours: prompt replies between 8 a.m. and 10 p.m. (local time)
• Tone: friendly, professional, solution-oriented
• Escalation: flag maintenance issues or guest complaints to me immediately

Deliverables
1. Maintain a response time under one hour.
2. Provide accurate, courteous answers that align with my house manual.
3. Keep a brief daily log noting inquiries received and actions taken.

I already handle listing creation, pricing, and cleaning coordination; I simply need you to own the guest experience once they have checked in. If you have prior Airbnb or VRBO support experience and feel comfortable operating independently, I’d love to hear how you can keep my guests happy from check-in to checkout.
It is remote work