Shopify E-commerce Store's Customer Support

Customer Support – interior design Shopify E-commerce Store

We’re looking for a reliable Customer Support Representative to help handle customer messages for our interior Shopify e-commerce store.

Your main responsibility will be to reply to customer inquiries quickly, clearly, and professionally, making sure no messages are left unanswered. You’ll work as part of a small support team and follow existing guidelines and processes.

This role is focused on execution and consistency, not management.

Responsibilities:

Respond to customer emails, tickets, and messages in a timely manner

Provide clear and helpful answers about orders, shipping, returns, and products

Follow support guidelines and instructions provided by the team

Escalate complex or unusual issues to the Customer Support Manager when needed

Keep support platforms organized and up to date

Make sure every customer receives a response

Requirements:

Experience with customer support (e-commerce experience is a plus)

Strong written English

Responsible, organized, and detail-oriented

Able to follow instructions and processes

Comfortable working with Shopify, email, and support tools (or willing to learn quickly)

Work Details:

Part-time (4+ hours per day)

Remote

Long-term position

If you’re dependable, communicate well, and enjoy helping customers, we’d love to hear from you.