Shopify Returns & Refunds VA

I run a growing Shopify store and want to hand off the entire returns-and-refunds workflow to an experienced virtual assistant. Your core focus will be customer service—specifically processing return requests, authorising or rejecting them according to my policy, issuing refunds through the Shopify admin, and keeping each customer clearly informed of next steps and timelines.

You’ll log into the store daily to:
• open new return tickets, check eligibility, and request the necessary photos or details
• create return shipping labels when approved and track parcels back to our warehouse
• trigger the refund once items are received and update the order status in Shopify
• note any patterns (e.g., recurring product issues) and flag them for me in a short weekly summary

Everything happens inside Shopify, so prior hands-on experience with its returns dashboard and payment gateway is essential. Quick, friendly English communication and a knack for turning frustrated shoppers into happy repeat buyers will set you apart.

I expect same-business-day responses to customers and a concise report at day’s end listing tickets opened, resolved, and any that need my attention. If we work well together, I’m open to expanding your role, but for now it’s 100 % about returns and refunds.