Shopify Email Support Assistant
Budget: $10 – $30 AUD
I’m looking for someone who can jump into my Shopify inbox twice a week, spend about three focused hours each session, and clear every customer-inquiry email that has come in. The goal is simple: every shopper feels heard and knows exactly where their order stands.
Here’s what the rhythm looks like:
• Log in on the agreed-upon two days.
• Work through the queue, replying to all customer inquiries with helpful, friendly messages that follow the response templates I’ll share.
• Flag anything that needs my attention—returns, refunds, or unusual requests—so I can step in if required.
• Mark each conversation as resolved so we both know the inbox is at zero.
I’ll provide:
• Shopify staff access
• Canned responses and brand guidelines
• A quick Loom walkthrough of our tone and workflow
Deliverables:
1. Inbox fully cleared after each session
2. Brief same-day summary noting any issues to watch
The flat rate is $20 per two-day cycle, and reliability is more important to me than speed—though three hours has proven plenty in the past. If you’re comfortable with straightforward customer support and can stick to a twice-weekly cadence, I’m ready to get you onboarded this week.
Here’s what the rhythm looks like:
• Log in on the agreed-upon two days.
• Work through the queue, replying to all customer inquiries with helpful, friendly messages that follow the response templates I’ll share.
• Flag anything that needs my attention—returns, refunds, or unusual requests—so I can step in if required.
• Mark each conversation as resolved so we both know the inbox is at zero.
I’ll provide:
• Shopify staff access
• Canned responses and brand guidelines
• A quick Loom walkthrough of our tone and workflow
Deliverables:
1. Inbox fully cleared after each session
2. Brief same-day summary noting any issues to watch
The flat rate is $20 per two-day cycle, and reliability is more important to me than speed—though three hours has proven plenty in the past. If you’re comfortable with straightforward customer support and can stick to a twice-weekly cadence, I’m ready to get you onboarded this week.